Application Support

Application Support

About Company :

They develops CLOUD ready Communications and Real Time Communications Platforms for Customer Experience Delivery. They creates platforms and products for companies to enhance customer contact. Our platforms create Self-service delivery as well as Agent-assisted Service delivery capability across multiple regions / geographies via a single technology instance. Additionally, our platforms cater to multiple business processes within an organisation. Our platforms offer an integrated communication layer across multiple communication channels such as Voice / VoIP, Chat, Email, SMS, Social media. Our platforms also support multiple interaction channels such as Digital banners on websites/ Portal, Click to Call, Missed call, Survey / Feedback, SMS automation for notification etc.

Location : Bangalore

Experience : 1 – 3 Years

Function : Technology - IT & Systems

Vacancy : 2

Job Description :

1.Ensure up time of platforms at client location,

2. Trouble shoot issues raised – Ensure resolution within SLA (Our
Platform is based on technologies such as Java, MySQL,
Tomcat)

3. Maintain & monitor SLA and follow escalation process in case of
    SLA violation

4. Maintain constant and comprehensive reporting and updation
with both clients and our HO

5. Regular follow up on all escalated issues until resolution from
respective stakeholders

Handle customer relations in a professional manner, Ensure Client
satisfaction in terms of tech support and well as business support.

Looking for immediate joiner.  Notice period should be 15days.

Working Days : 6 Days a Week ( to )

Job Nature : Full Time

Email : cnhrc123@gmail.com.

Subject : Application Support Bangalore.