Network Engineer

Network Engineer

About Company :

launched in 1994 as Japan's first independent test outsourcing company. We have since grown to become the leading global innovator of quality assurance, technology and language solutions from over 30 locations worldwide. Our name is derived from car racing. Pole Position drivers do not compete against other drivers to get ahead. They lead the race and set the bar for others to compete against them.

Location : Bangalore

Experience : 3 – 5 Years

Function : BPO/Customer Service

Vacancy : 1

Job Description :

Job Summary:

The Network Engineer is part of the Pole To Win (PTW) Global Technology & Information Security team, and is responsible for the monitoring, Support and Incident Management of the Bangalore studio computing environment, including all corporate servers, network infrastructure, Information Security controls and desktop systems. The candidate who fills this position will also be responsible for the management of Security Incidents and Helpdesk tickets, remote incident resolution of issues, systems log review, user access control, Change Management control, asset & license management, data backup, and escalation of systems/network/security issues to appropriate Technology & Information Security teams. The candidate will report to the Manager of Information Technology at the locale.

The successful candidate will have prior experience working with technology in Contact Center and Software QA environments, and have solid knowledge of Information Security and Data Protection practices and methodologies as they apply to ISO27001, ISO9001, PCI-DSS, GDPR, HIPAA, and Sarbanes-Oxley.

Duties and Responsibilities:

·         Monitoring, Support and Incident Management for corporate computing environment including but not limited to:

o   User Account Administration

o   System Logs (Windows Event logs, IDS/IPS/ Content Filter, Backup Jobs

o   Network Routers, Switches, Security Appliances, and Wireless Access Points

o   VMWare ESXi and VM environment

o   Windows/Apple/Linux Servers and Desktops

o   Windows Active Directory Services

o   Office 365 user administration

o   Data integrity and backup

o   IDS/IPS and Content filtering systems

·         Notification, Escalation, and Management of Information Security Incidents/Events

·         User management of the Office 365 environment including Office, Exchange, SharePoint and Skype for Business.

·         As a team with other IT staff members, provide 24x7 support coverage for all workstations and servers at the PTW site locale.

·         Knowledge of TCP/IP networking principles and practices in a multilayer network.

·         Windows Active Directory and File Services user accounts & permissions management

·         Ensure all IT and Information Security controls are adhered to. Assist other members of the IT Staff and Executive Management team with all Information Security reporting and audit initiatives.

·         Support the Global Technology department objectives.

The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification.  Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodation, if required, so that qualified employees can perform the essential functions.

Qualifications:

Required experience in the following areas:

·         4-5 years’ experience within Enterprise technical support/contact center environment with helpdesk responsibility, Active Directory and Office 365 experience required

·         VMWare, Windows and Linux server administration experience including user account maintenance, system patches and updates using Change Management controls

·         Monitoring and managing Cisco network devices and Windows servers with knowledge of systems monitoring software such as, Libre, Cisco FirePower, vSphere and Meraki MDM. CCNA/CCNP/MCSE certifications preferred

·         Strong knowledge of TCP/IP Networking

·         Knowledge of security standards and controls for ISO 27001, PCI-DSS, GDPR and Sarbanes Oxley requirements, and experience working in organizations compliant in these standards.

·         Strong analytical, interpersonal, communication (written and verbal) and organization skills required.

·         Strong and effective team communication and problem-solving skills within a globally dispersed organization and able to work with minimal supervision.

·         BE,BCA or Diploma-E&C/CS, or Equivalent experience will be considered.

·         Ability to establish and maintain effective working relationships

·         Ability to lift up to 50 lbs.

Working Environment:

Professional corporate office environment, Contact Center/ Software QA Studio. This position may include alternating shifts.

Working Days : 5 Days a Week ( to )

Job Nature : Full Time