Customer Support Executive (Inbound Chat/Email)

                       

       Customer Support Executive (Inbound Chat/Email)

                               

About Company :

It is India’s leading social commerce platform which enables entrepreneurs to sell online as well as on WhatsApp, Facebook & Instagram with zero investment by providing an online store in less than 2 minutes. Established merchants, as well as budding entrepreneurs including housewives, college students & young graduates, can put up their own products or resell from an extensive range of products available on the widely trusted Supply platform. The mobile app has enabled lakhs of sellers across India to sell online seamlessly within minutes by providing end to end order processing, inventory management, pan-India logistics (including cash on delivery), payment support, and a wide-range of supply.

Location :Mumbai

Experience : 1 - 5 Years

Function :BPO/Customer Service

Vacancy :5

Job Description :

The primary responsibilities of a Chat/Email Support Executive would be :

• Respond on chats/emails to provide resolution to the query and obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries.
• Follow up to ensure that appropriate actions were taken on customers' requests.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.

Skills required:

• Patience & Temperament
• Good communications skills
• Ability to listen and active problem-solving skills
• Good interpersonal skills
• Ability to handle the pressure

Working Days : 6 Days a Week (12:00 PM to 9:00 PM)

Job Nature :Full Time