Support Executive (Technical Support Bilingual - Arabic) - Mumbai

 Support Executive (Technical Support Bilingual - Arabic)

About Company :

It is a SAAS based CRM Club Management Software company. They help gym owners seek a reliable and effective solution to all their clubs’ marketing activities, ranging from the highly crucial and tedious ones to the most infinitesimal ones. Each feature is methodically designed after years of research and is also constantly upgraded by their team of highly qualified professionals. They help you store all customer and business information in one centralized place. So no more filing cabinets, excel sheets, emails and documents. The cloud based system manages everything you need to run a business – sales follow ups, billing, access control, marketing, customer service; all covered. And since it is web-based, you can access all of your information from anywhere, anytime.

Location : Mumbai

Experience : 2 – 4 Years

Function : BPO/Customer Service

Vacancy : 1

Job Description :

Candidate might have to travel to Saudi, sometimes.

Job Description	IT technical support rep help resolves the technical concerns or any customer support, technical or application assistance with regards to the hardware and software problems over the phone or in person if required.
Job Duties
	Provide answers to clients by identifying problems, researching answers, guiding client through corrective steps over tickets, IVR calls & live chat or any other communication medium to help resolve the client's query
	Provide basic training to client of the product for successful implementation
	Documentation / Updation of summary of each ticket, call, chat as a case study for reference
	Maitain the CSAT score includes TAT & FCR
	Maitain quality score on calls, emails, chats or any other medium of communication with clients
	Troubleshoot intelligence & Immediate attentions on applications to resolve live issues through remote access
	Provide query resolution by directing to the relevant tutorial on knowledgebase & briefing on call.
	Taking the handover of accounts from Sales team
	Briefing the Software Implementation Process to Client
	Providing detailed brief on the configuration file format and data file formats in order to understand client's business
	Completion of data upload and system configuration as per On-boarding timeline
	Providing the required tutorial topics to the relevant L&D team
	Implementation of strategies/ automation to minimize the tickets or customer queries
	Liaising with relevant teams to resolve the queries
	Identifying & providing product improvements or new products by remaining in touch with the regular concerns or new ideas
	Getting trained by the development team on timely basis for all the new release, upgrades, improvements of the software
	Maintains professional and technical knowledge by attending required product / process trainings & assesment test
	Contributes to team effort by accomplishing related results as needed as per the KPI's

Qualification : Graduate   post graduation 

Working Days : 6 Days a Week (10:00 AM to 7:30 PM)

Job Nature : Full Time

Forward your resume with the subject as Client Servicing

Also share the details mentioned below revert with your updated CV.

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Thanks  Regards,

CAREER NEST HRC

Handheld :  +91 - 7353768901 / 7353768903

Email ID : cnhrc123@gmail.co