Customer Support Executive - Mumbai

Customer Support Executive

About Company :

It was initiated by a Team which Includes IIT-B alumni,NIT-W alumni,CA & MBA. They are working into education management system. Main motto of the company is to transform the management of Educational institutes into e-Administration, digital management & paperless work culture with the help of latest technology, with its software module is providing the features which helps in Campus Automation.

Location : Mumbai

Function : BPO/Customer Service

Vacancy : 3

Job Description :

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution .Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Enter the correct data given by customer into the system.

Qualification : Graduate   HSC 

Working Days : 6 Days a Week (10:00 AM to 6:00 PM)

Job Nature : Full Time

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Thanks  Regards,

CAREER NEST HRC

Handheld :  +91 - 7353768901 / 7353768903

Email ID : cnhrc123@gmail.com