CRM Executive - Mumbai

CRM Executive

About Company                                                                                                                                                             

They are into event management

Location : Mumbai

Function : Operations & Supply Chain

Vacancy : 1

Job Description :

 List of Major Responsibilities:

New Customer Generation:

·         Visiting potential client/lead, grasping needs and responding. Follow up queries & requirements.

·         Giving the corporate presentation in the business meetings on Product of company.

·         Doing Concept Selling

Customer Relationship Management:

·         Handling all inquiries and requests of Client, and resolving the problems swiftly.

·         Following up with Client to ensure high-level satisfaction and determining future requirements.

·         Interacting with the Client via fax, phone, the internet, email, or in person to address directly the customer needs & issues.

·         Following up on complaints or inquiries of Client, collecting previous due payments, issuing customer refunds, and forwarding client concerns to upper-level management when required.

Database Management:

·         Creating and maintaining up-to-date script, for Sales Coordinators, which they will use while responding to calls.

·         Facilitating the collected competitive information to monitor business opportunities and trends.

·         Preparing Daily Reports

·         Maintaining database of Client contacts

·         Preparing, generating and distributing order acknowledgements and daily reports to appropriate personnel. 

·         Compiling sales data and gathering information about potential Client and competitors.

·         Ensuring that all client information is precise, accurate & updated.

Coordination:

·         Coordinating with all the departments: Management for approval on Client & project, Operations Team for Sending Price Quotes & Execution of Project, Design Team for Customizing the Product as per Client Requirements, Accounts Team for following up for Payments & Invoice generation.

*Candidates should be fluent in speaking Hindi/English, should be confident & know how to handle clients.

Qualification : Any Graduate/PG 

Working Days : 6 Days a Week ( to )

Job Nature : Full Time

Forward your resume with the subject as CRM Executive

Also share the details mentioned below revert with your updated CV.

 1. Current CTC :        

 2. Expected CTC: 

 3. Total Experience: 

 4. Current Industry: 

 5. Notice Period:  

 6. Current Location:  

 7. Current Designation:    

 8.Highest Qualification:

 9.Preferred Job Role:

10.Preferred Job Location :

Thanks  Regards,

CAREER NEST HRC

Handheld :  +91 - 7353768901 / 7353768903

Email ID : cnhrc123@gmail.co