We have an opportunity for Quality Manager - Hyderabad

Quality Manager - Hyderabad

Location : Hyderabad (Rajbhavan Road)

Experience : 5 – 10 Years

Job Description

- Managing region level Quality operations for Call Centers and based out of Partner location.

- To own, manage and execute quality operational standards working closely with partner teams providing oversight to the targets and quality standards. 

- Building top down consensus and bottom up engagement to drive and excel at providing Best-in-class Service delivery from Operations and Quality perspective. 

- Responsible for ensuring that Service Assurance guidelines are being adhered by partner team. 

- Mentor & Guide the Partner team to help improve the Scores and enhance customer experience by providing online inputs / Support. 

- Ensuring negligible impact on financial loss.

- To monitor and track the Compliance of the Audits daily/weekly/monthly and to address any Bottlenecks. 

- To monitor and ensure that the Audits are being done accurately and efficiently by the Service Partner Team. 

- Lead Service Partner SE Teams to collaborate in achieving the Quality goals. 

- Timely reviews of quality performance needs to be done with partner. 

- To devise Developmental plans for the Service Partner Service Excellence Coaches on periodic bases by way of Assessments and ensure the Coaches are meeting the highest standards of Quality.

- 3-4 years in managing large teams in an Outsourced.

Qualification : Regular Graduate

For more details Contact
Career Nest HRC
Email: cnhrc123@gmail.com
Handheld: +91-7353768901 / 7353768903

Website: www.cnhrc.in