Senior Officer
Senior Officer
CTC
Delhi (Ahmedabad)
Experience
0.00 - 1.50 Years
Qualification
Any Graduate
Gender
No Preference
5
Job Description
Job Summary :
Direct customer service and sales to existing MLI customers through relationship building. Existing Customer database will be provided by company (called the Book of Relations- BoR).
KEY RESPONSIBILITIES
Service through relationship management
- Establishing and strengthening relationship with the allocated customer base.
- Ensure retention of customers in his/her allocated “Book of Relations” (existing customer database).
- Act as single point of contact for customers for any customer query/complaint.
- Identify financial goals of customers and providing financial planning assistance.
- Competition Analysis for giving professional advice to customer
- Fix self appointments everyday from the given customer database as per the campaign Sal
- Focus on cross-sell & up-sell opportunity in allocated customers.
- Ensure successful completion of licensing as per MLI standards
Measures of Success
- TAT adherence for updating System -CRM Next
- Successful completion of cross-sell/ up-sell Business Goals month on month
- Collection of payment/premium from 91-180 days due policies
- Complaint Resolution /Customer satisfaction
- Achievement of Retention Targets.
- > 45 unique customer meetings in a month
- More than 90% attendance (of total working days)
- Successfully score >=80% in the Functional Training imparted
Key Relationships (Internal /External)
- Internal – HR/Trainers/Supervisors/Peers
- External- Customers
Key competencies/skills required
- Process & Result orientation
- Customer centricity & relationship building
- Basic Computer Knowledge.
- Good communication skills- English and regional language
Desired qualification and experience
INTERESTED CANDIDATES CAN ENROLL THEIR NAME @
CAREER NEST HRC
Contact NO: 0831-4212003 , +91-7353-768-901
Email-ID: cnhrc123@gmail.com
- 0 – 1.5 years in sales of Insurance/ Mutual Fund/ CASA/ Investments/ Loans/ Real Estate.
- Age Bracket: 20-25 years
- Must own a conveyance
- Good communication skills
INTERESTED CANDIDATES CAN ENROLL THEIR NAME @
CAREER NEST HRC
Contact NO: 0831-4212003 , +91-7353-768-901
Email-ID: cnhrc123@gmail.com
Comments
Post a Comment