CUSTOMER EXPERIENCE SPECIALISTS

HIRING FOR CUSTOMER EXPERIENCE SPECIALISTS

Job Location
Bangalore


Experience   
0.30 - 2 Years 


Gender 
Female

Qualification
Graduation in any stream, undergraduate or graduate

CTC
1.80 - 2.16 Lacs


Job Description

 Interact with customers, ensure timely resolution of queries with impeccable customer satisfaction

 Run key processes that would ensure awesome customer experience

 Improve the efficiency of existing processes related to customer experience

Role and Responsibility:

 Attends to customer calls providing information about products, services, appointment and resolve customer queries

 Resolve customer queries through various non-voice channels

 Ensure corrective action happens for any process failure that led to bad customer experience

 Follow up to ensure that appropriate actions were taken on customers' requests

 Escalate unresolved customer grievances or special requests to designated departments for further investigation

Competencies Required

 Willing to work in evening shift (till 10 PM, cab drop)

 Good verbal and written communications skills

 Good problem solver and ability to convince

 Good interpersonal skills

 Ability to handle pressure

Qualifications Required

 Graduation in any stream

 3 months of Contact/Call center experience is a plus

INTERESTED PEOPLE CAN ENROLL THEIR NAME @
CAREER NEST HRC
OPP OF PURNANANDA BHAVAN ,79/A 1st FLOOR, SOMWAR PETH, TILAKWADI. BELAGAVI-06
Contact NO: 0831-4212003 , +91-7353-768-903
SUBMIT YOUR RESUME @ : cnhrc123@gmail.com